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16px;padding:8px 6px 2px;font-size:12px;display:flex}.esc-legenda span{align-items:center;gap:6px;display:inline-flex}.esc-legenda i{border-radius:2px;width:10px;height:10px;display:inline-block}.esc-legenda button{font:inherit;color:#fff;cursor:pointer;background:0 0;border:1px solid #3a5579;border-radius:6px;margin-left:auto;padding:5px 12px;font-weight:700}.esc-painel{flex-direction:column;gap:14px;min-width:0;display:flex}.esc-rot{text-transform:uppercase;letter-spacing:.07em;color:var(--suave);margin:0;font-size:12px;font-weight:800}.esc-bloco{border-top:1px solid var(--linha);flex-direction:column;gap:8px;padding-top:12px;display:flex}.esc-bloco textarea,.esc-resp input{font:inherit;border:1px solid var(--borda);background:var(--fundo);border-radius:8px;width:100%;padding:8px 10px}.esc-bloco textarea{resize:vertical;min-height:72px}.esc-item{background:var(--linha);border-radius:8px;flex-direction:column;padding:8px 11px;font-size:14px;display:flex}.esc-item small{color:var(--suave);font-size:12px}.esc-pergunta{background:#fdf0e8;border-radius:10px;flex-direction:column;gap:10px;padding:12px 14px;display:flex}.esc-pergunta p{margin:0;font-weight:600}.esc-pergunta small{color:var(--suave)}.esc-pergunta .btn{min-height:36px;padding:6px 12px;font-size:14px}.esc-resp{gap:8px;display:flex}.esc-pill{background:var(--linha);color:var(--suave);white-space:nowrap;border-radius:999px;margin-right:6px;padding:2px 9px;font-size:12px;font-weight:700;display:inline-flex}.esc-pill.work,.esc-pill.andamento{color:#2f8a57;background:#e7f4ec}.esc-pill.talk,.esc-pill.esperando_cliente,.esc-pill.p-média{color:#2f63a3;background:#e8f0fa}.esc-pill.wait,.esc-pill.esperando_rodrigo,.esc-pill.p-alta{color:var(--laranja-texto);background:#fdf0e8}.esc-fichas{flex-direction:column;gap:8px;margin-top:12px;display:flex}.esc-ficha{border:1px solid var(--borda);background:var(--fundo);border-radius:10px}.esc-ficha[open]{background:#fff}.esc-ficha summary{cursor:pointer;flex-direction:column;gap:4px;padding:12px 14px;display:flex}.esc-meta{color:var(--suave);font-size:13px}.esc-corpo{flex-direction:column;gap:12px;padding:0 14px 14px;display:flex}.esc-fluxo{flex-wrap:wrap;gap:6px;font-size:12px;display:flex}.esc-fluxo b{background:var(--linha);border-radius:999px;padding:2px 8px}.esc-fluxo b.agora{color:#2f8a57;background:#e7f4ec}.esc-hist{border-left:2px solid var(--borda);flex-direction:column;gap:10px;margin:0;padding:0 0 0 14px;font-size:14px;list-style:none;display:flex}.esc-hist li{flex-direction:column;gap:2px;display:flex}.esc-hist small{color:var(--suave)}.esc-hist .azul{color:#2f63a3}.esc-dl{grid-template-columns:140px minmax(0,1fr);gap:4px 12px;margin:0;font-size:14px;display:grid}.esc-dl dt{color:var(--suave);font-weight:700}.esc-dl dd{overflow-wrap:anywhere;min-width:0;margin:0}.esc-msg{white-space:pre-wrap;font:inherit;background:var(--fundo);border:1px solid var(--borda);border-radius:8px;margin:0;padding:10px 12px;font-size:14px}.esc-feed{margin:12px 0 0;padding:0;list-style:none}.esc-dia{padding:12px 0 4px}.esc-ev.consulta .desc,.esc-ev.resposta .desc{color:#2f63a3}.esc-ev.rodrigo .desc{color:var(--laranja-texto);font-weight:600}.esc-aviso{background:var(--navy);color:#fff;z-index:20;border-radius:8px;padding:10px 18px;font-weight:700;position:fixed;bottom:20px;left:50%;transform:translate(-50%)}@media (max-width:1100px){.esc-grid{grid-template-columns:minmax(0,1fr)}}@media (max-width:640px){.esc-tag{display:none}.esc-tag.sel{display:block}.esc-nome-sala{font-size:8px}.esc-dl{grid-template-columns:minmax(0,1fr)}}@media (prefers-reduced-motion:reduce){.esc-chip.vivo i{animation:none}}